Carefully handling your personal information
We prioritise the careful handling of personal information for our customers, a responsibility we take seriously
Our Privacy Policy outlines how Urban Forager gathers, uses, and shares information when you engage with our digital services and website. By providing us with your personal information, it signifies that you have had ample opportunity to access, read, and accept this Privacy Policy. While you are not obligated to share personal information, opting out may impact your experience on our website or with any offered products and services.
Collection of Personal Information
The types we collect depend on the purpose, including name, contact details, date of birth, demographic information, payment details (if purchasing), preferences, opinions, and any other information you provide.
Non-identifiable information:
When you visit our website, non-identifiable information, such as your computer’s IP address, browser type, and pages visited, is automatically recorded. This data is used for analysis to enhance our website, services, and products.
How we collect your information
We collect your information through various channels, including but not limited to:
- Browsing our website
- Registering on our website
- Logging in once registered
- Making a purchase
- Contacting our Customer Care Team
- Interacting on social media
- Conversations with our team members
How we use your information
We use your information for several purposes, such as:
- Creating orders, transaction records, and agreements
- Communicating about products, services, special offers, and events
- Conducting research and analysis
- Website development and assessing traffic and trends
- Delivering personalized site content
- Marketing, including direct marketing
- Running competitions and offering benefits
- Complying with laws, regulations, or authorities’ directions
Disclosure or personal information to third parties
We may disclose your personal information to:
- Assist in providing requested products and services
- Credit reporting agencies, courts, and regulatory authorities for non-payment issues
- Law enforcement and legal proceedings as required by law
- Market research and marketing strategy analysis
When sharing your information with third parties, we ensure they adhere to this Privacy Policy. In the event of a change in business control, sale, or transfer of assets, we may transfer user databases, including personal and non-personal information, to a potential purchaser, as permitted by law.
Accessing or updating your personal information
As per privacy regulations, individuals have the right to access their complete records. You can request details of your personal information in writing, and we’ll process your inquiry promptly. To update your information, log into your account on our website. If you wish to remove your data from our database, please contact us.
Making a privacy complaint
For questions, comments, or complaints about our practices, or if you believe we haven’t adhered to this privacy policy, contact us at orders@urbanforager.com.au. Additional information on privacy and personal data protection is available on the OAIC website at https://www.oaic.gov.au/.
Cookie Policy
We utilise cookies on our website to personalise services and track visitor behaviour patterns. By using our website, you agree to the placement and access of cookies on your device. Adjust your device settings to prevent cookie use, but note that it may impact your user experience and certain functions. We use analytics, customer preference, and targeting/advertising cookies to enhance functionality and personalise your experience.
Changes to this policy
This Privacy Policy may be amended at our discretion, including changes, additions, and deletions. Continued use of our website after amendments indicates acceptance. We recommend checking this policy regularly to stay informed about any changes before providing personal information.
If you have any questions, feedback or complaints please contact us at:
Mail: Urban Forager, 12/8 Cascara corner, Bibra Lake WA 6163
Phone: (08) 6191 2320
Email: orders@urbanforager.com.au